1. Who we are
This policy explains what personal data we collect when you use Clubr, how we use it, and your choices.
Our Data Protection Officer can be reached at [[email protected]] for any question or request about your personal data.
2. What we collect and why
We collect only what Clubr needs to work.
| Data | Where it comes from | Why we use it |
|---|---|---|
| Email address and password (stored encrypted, never in plain text) | You, when you sign up | To create and secure your account, and for password resets |
| Google account email and ID | Google, if you sign in with Google | To sign you in. We don’t use your Google name or photo |
| Confirmation that you’re 18 or older, and your age | You | To keep Clubr adults-only and for age matching |
| Nickname, gender, bio, photos | You | To build the profile other members see |
| Who you’d like to meet (straight / bisexual) | You | Only to decide who appears in your Swipe and who sees you. Never shown on your profile |
| Purposes and places to meet | You | To show you compatible people |
| Age range preference, settings, “out tonight” status | You | To filter and rank who you see |
| Likes, passes, matches, blocks, reports | Your use of the app | To create matches, keep you safe and enforce our Terms |
| Messages | You and the people you match with | To deliver your conversations, and for reviews described in section 4 |
| Last-active time | Your use of the app | To show active people first |
| Notification subscription for your device | Your browser, if you turn notifications on | To send you match, message and like alerts |
| IP address and basic device information | Your device | Security, preventing abuse (for example, limiting repeated login attempts) |
We remove location data (GPS) from photos when you upload them. We don’t track your location.
3. Who can see what
- Other members can see your nickname, age, gender, bio, photos, purposes, places to meet and whether you’re out tonight — unless you pause your profile or hide yourself from Swipe.
- People you’ve liked see you on their Likes tab, with your main photo blurred, until they like you back.
- Your matches can see the messages you send them, and whether you’ve read theirs.
- Nobody else sees your email, password, orientation, age range, likes and passes you’ve made, or who you’ve blocked or reported. Blocked members can’t see or contact you, and aren’t told they’re blocked.
4. Review of messages by our team
Authorised Clubr administrators may read members’ messages, including private conversations, when it is reasonably needed to:
- investigate a report or a safety concern;
- carry out audits of how the service is used and moderated;
- respond to a legal request or a request from law enforcement;
- handle a request from you.
Every time messages are opened, we record who opened them, whose messages, the reason and the time in an internal audit log. The audit log does not contain message content. Only a small number of authorised staff can review messages.
5. Who we share data with
We don’t sell your personal data or share it for advertising. We use a few service providers to run Clubr:
| Provider | What they handle | Why |
|---|---|---|
| [Hosting provider], [server location] | All Clubr data and photos | To run the service |
| Your sign-in token (if you use Google sign-in); notification delivery to Android/Chrome | Sign-in and phone notifications | |
| Apple, Mozilla, Microsoft | Notification delivery to your device | Phone notifications, depending on your browser |
| [Email / SMTP provider] | Your email address and reset links | Password-reset emails |
Notifications are encrypted so the notification services cannot read them, and they never include the text of your messages.
We may also disclose data where the law requires or permits it — for example to the police, a court, or to protect someone’s safety. If data is transferred outside Singapore, we take steps to ensure it is protected to a standard comparable to the PDPA.
6. How long we keep data
- While your account exists, we keep your profile, photos, likes, matches and messages.
- When you unmatch or block someone, the conversation disappears for both of you but stays stored until either of you deletes your account, so reports can still be investigated.
- When you delete your account, we permanently delete your account, profile, photos, likes and passes, matches, every message in your conversations (for both people), blocks, notifications and Google sign-in link. Backups are overwritten within [30] days.
- We keep: reports you filed (with your identity removed), and audit-log entries (a member number, reason and time, never message content), for [duration], for safety and legal reasons.
- Out tonight status switches off automatically at 6 am Singapore time.
7. Your choices and rights
Under the PDPA you can:
- Access and download your data: Profile → Download my data, or ask our Data Protection Officer.
- Correct your data: Profile → Edit profile and Photos, or ask us.
- Withdraw consent and delete: Profile → Delete account. Without the data above we can’t provide Clubr, so withdrawing consent means closing your account.
- Control visibility: pause your profile, hide yourself from Swipe, or block people at any time.
- Turn off notifications: Profile → Phone notifications, or in your browser settings.
We’ll respond to requests within 30 days. If you’re not satisfied, you can contact the Personal Data Protection Commission (PDPC) of Singapore.
8. Security, cookies, age and changes
- Security: Clubr runs over HTTPS. Passwords are stored hashed, access to data is restricted, and suspicious activity such as repeated login attempts is limited. No system is completely secure; tell us at [[email protected]] if you suspect a problem.
- Cookies and storage: we use WordPress login cookies to keep you signed in, and your browser stores the Clubr app files so it loads quickly and can be installed. We don’t use advertising or tracking cookies. [Update this if you add analytics.]
- Adults only: Clubr is for people aged 18 and over. We delete accounts we believe belong to someone under 18.
- Changes: we’ll update the “Last updated” date when this policy changes, and tell you in the app about important changes.
- Contact: Data Protection Officer, [Company name], [[email protected]], [registered address].